Policies & Terms
Last updated: January 2025
Last updated: January 2025
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, shipping address, and payment information.
We use the information we collect to process transactions, send order confirmations and updates, respond to your inquiries, improve our products and services, and send promotional communications (with your consent).
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
If you have questions about this Privacy Policy, please contact us at [email protected] or call us at +1 (714) 248-5321.
You must be at least 21 years of age to purchase products from YUMZ. By using our website and making a purchase, you confirm that you are of legal age in your jurisdiction.
We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. Products are intended for adult use only.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified by our fraud detection systems.
YUMZ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our products or services. Our total liability shall not exceed the amount paid for the product.
These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
We offer FREE SHIPPING on all wholesale orders! Orders are processed within 1-2 business days and shipped via USPS or UPS depending on location and package size.
Standard delivery typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for an additional fee. International shipping is not available at this time.
Once your order ships, you will receive a confirmation email with tracking information. You can track your package at any time using the provided tracking number.
We ship to all 50 states where our products are legally permitted. It is your responsibility to ensure that our products are legal in your area before placing an order.
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order.
We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 30 days of delivery to discuss your options.
Refunds may be issued for products that arrive damaged, defective, or significantly different from the description. Please provide photos of the issue when contacting our support team.
Once your refund request is approved, we will process your refund within 5-7 business days. The refund will be credited to the original payment method. Please note that it may take additional time for your bank to post the refund.
We are happy to exchange products for a different item of equal value. Please contact us to arrange an exchange. You may be responsible for return shipping costs in some cases.
To request a refund or exchange, please email us at [email protected] or call +1 (714) 248-5321. Include your order number and reason for the request.